This latest future-proof WiFi. 168. Please follow the simple instructions we've provided in the pack that we delivered with the new. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. on 26-09-2023 17:25. Slow performance. Should all be working. Our processes have been developed to minimize waste and. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. 8. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. If you’re joining Virgin Media, you’ll get the Hub 3 on most Virgin Media broadband plans (M500 and below). A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. If you can get Quickstart, you can choose one of two delivery options. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Working hard to help connect the nation, shop our offers and order online. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. on 16-11-2022 13:31. Some technicians just take the easiest route for an install not where the customer wants it. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. Excludes broadband faults and broadband network outages. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Another option might include powerline. Virgin has published guidance here . co. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. uk. Got my new router sent out. Then, the scheme provides them with. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. 168. Vonage 2nd line. Reset Your. I still have the. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. 13-12-2021 15:21. equipment. 1 (192. And with our 500GB TiVo box you can record around 250 hours of. Cart . uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. These are free open-source firmware upgrades that can deliver a wealth of new features for your router. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. How it works. Apps and extras. Pack up your equipment in the Virgin Media recycle kit provided. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Guest Wi-Fi connection. There are four ethernet ports, three allowing for. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Plus, more than 10 million routers and set-top boxes have now been refurbished and reused since 2014. 0. 1. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. Wait for a few seconds, and then press the power button to turn the router. You will find the PM in the top right corner of your page in your inbox. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. co. If you can set up using a Self-Install pack, but choose to use an engineer for. Super Hub 1, 2 or 2ac. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. The guy stated make sure to take to a local dump and not just dump in a normal bin. Is there a way that I can return this? I don't know any of the account details of the former tenant. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Laggy web portal. If you haven't changed these, then your devices may automatically reconnect. Virgin Media package. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. It'll use the management IP 192. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. The simplest approach would be to return the router to upstairs. Sky scores 1. You’ll then be able to use your same old phone to make. Please help. Although this question has appeared before the answers vary and I need definitive advice. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. 0 on Trustpilot, though this is actually ahead of its closest competitors. I would like to change the position of my router, from the front of my house to the back of my house. Although this question has appeared before the answers vary and I need definitive advice. Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Next, enter your username and password. Preparing for Landline changeover to fibre. SpeedStep 1: Modem Only Mode. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. 0 hub. Follow these steps: Keep the router powered on. Forum Member. Router login. Web Safe only works when you’re connected to your Virgin Broadband at home. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. At the start, log in to your router, check how to Open Admin Page. At least 30Mbps download speeds in every room or £100 one-off credit. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. Hello, I recently moved into a rented property. 1 router mode or 192. “In 2020, we refurbished and reused 1. To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Each tape contains over 1000 feet of tape. 1; Login with your username and password, default will be shown on. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. To find your nearest collection point, just go to recycle-more. My VM Router is is my office adjacent to hall. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Virgin Media reports it has achieved zero waste to landfill operations for the first time, and since 2014 has reduced its operational carbon footprint (scope 1 and 2) by 46 per cent and refurbished and reused more than 8 million products, it has revealed in its latest 2020 Sustainability Report. Recycle if you can and your local Freecycle group will almost certainly be able to put you in touch with someone who can make good use of them. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Phone Switchover. To find your nearest collection point, just go to recycle-more. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Virgin Media broadband customer reviews. Finally got a new router which is amazing. Am a little weary that if we recycle the kit that we might get billed for not returning it. 168. Red power light on the Virgin Media Hub 3. My Virgin Media App. If you're leaving Virgin Media, it will send you a postal. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Plume supports Ethernet backhaul. Lines are open 12pm-10pm, 7 days a week. Sign in to My Virgin Media a. A recent poll by Uswitch found that 42% of British homes have an unused Sky box in storage. on 03-06-2023 09:36. Available with M50 broadband or faster. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. These tools can be installed across all devices, including mobile phones, computers and consoles. Redeem Offers. Options. If everything is on static addresses get a router: if it's complex. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Stand your ground when it comes to getting a good router, too. The oddly shaped Hub 3 is included with all Virgin Media broadband packages, including the company’s insanely fast. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. 0 out of 5. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. - Not all support team members are aware of this information when providing assistance. 13-12-2021 15:21. Virgin Fibre Areas only. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. 100. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. Hey @mburnip12, thanks for reaching out to us on the forums page. . Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. These include: You can post your old kit back to Virgin and it will reuse and recycle it. Networking and WiFi. Business Customers. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Mobiles. Call in and they will book a Tech to do that. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. Contact your ISP. I don't work for Virgin Media. Contact Us. Options. Click on the “> Check router status” button. All the best. com, the comparison and switching service. Update: Steve the virgin media guy came today and took the router. Peel off this label sticker and place. Step 2: Wait at least 15 seconds. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Networking and WiFi. A new secure password will be generated for you. Networking and WiFi. Step 4: Set Up Your Router Again. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Severely lacking in features. Many thanks, David. Thick walls have a big impact on your Wi-Fi signal strength. This may take a. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Virgin Fibre Areas only. Further exclusions & legal stuff apply. Y’all are right to be suspicious though! recycle-more. Its headquarters are at Green Park in Reading, England. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. Launched almost a year ago now, the redesigned Hub 3. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. I am putting a complaint in with ofcom along with all the evidence I have. I don't work for Virgin Media. The research, released on the eve of Global Recycling Day,. It will cost £25. The 192. WPA3 encryption) and a 2. Customers can return. I have tried multiple reboots, resetting the router, changing various settings and ensuring all cable are properly connected, but nothing is working. The questions look quite generic and we share the same network service. Take the equipment and returns form to your nearest Virgin store. 168. on 19-04-2023 16:36. Recycle. When you see the ‘starting up’ screen, you can pull the tab out of the remote. One option is to recycle it through a certified e-waste recycler. 06-05-2019 12:19. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. I got a TP Link archer C80 on amazon. My Virgin Media App. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. Network Switch. 0 and BT scores 1. I'm trying to connect my hub to the Virgin Connect app but I don't have access to the settings password from the bottom of my router. Troubleshooting Connectivity Issues. Here you’ll find all the help you need for Virgin Media related problems and issues. 2019 performance. 13-12-2021 15:21. on 25-11-2022 12:11. . Our commitment to you Recycling return old 3. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. However today I've had the router inexplicably restart at least FIVE times today, as you can. Any advice you can offer would be great! Thank you. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. Switch on your TV, then using your own TV remote press the Input, AV or Source button. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. All you need to do is type the router IP or default gateway address in the web browser. Now all a sudden at 03. Best of all, for many, it’s a free upgrade. Weve been with Virgin for YEARS. Virgin Mobile package. So the connection isn't saturating. If you have an earlier Super Hub model, please be aware that the instructions might differ. Keep the community welcoming for all. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. Just to update this public thread, an appointment to get the hub relocated has now been booked - with a tech call out charge of £25 as previously advised by the community on this thread. Weve been with Virgin for YEARS. What you are asking for is a continuous log of connections, and that is not available from such a simple device. 168. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. This includes restricting children from accessing inappropriate or adult content. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. Reset back to router modeInstall Hub 5 and Enable Modem ModeOnce the Virgin router is switched off and on again, those with M500 or Gig1 plans will then see their speeds increase without paying anything extra for the privilege. I have changed my broadband hub 3. co. on 15-11-2022 19:12. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Called 789 and was told to take it to the local dump. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. 3m items, including set-top boxes. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. SpeedNew to Virgin Media. How to recycle a Virgin Media router. With the Super Hub 2ac on your side you can do it all. on 02-09-2023 09:35. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. 10 REPLIES. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Last year, Virgin Media O2 recycled. Click on Apply to save your changes. Tue 4 Apr 2023 14. co. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. ” At present Vodafone. QuickStart, set up and connections. Modem-only. Turn on and get connected. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. Then today i get an email asking to return it, well thats a bit hard now. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. 168. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. I moved to a new area that didn’t have Virgin Media available. There's no setup or complication, you just plug it in and it works. The office-supplies seller has a free electronics recycling program with a long list of categories. $150 $172 Save $22. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. So thats what i did. Parental controls are a set of tools designed to protect and keep children safe online. Up to 3 WiFi Pods if needed. Convert your router into a NAS. QuickStart, set up and connections. They detect the signals and send back data of their own via invisible WiFi. Go to 192. Once you have all the above ready, you’re ready to go. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. uk that they’ve yet to fix a long-running security issue in their HUB 3. Step 4: Return or recycle your old Virgin Media router. 168. The guest Wi-Fi connection will have a separate network name and password. Make sure that the Enable Modem Mode option is selected. Remove any unwanted software that may have been installed. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. You’ll then be able to take this to the Post Office - although make sure you ask for proof of postage. Step 4: Return or recycle your old Virgin Media router. On a Hub3/4/5, you could first try separating the SSID's of the 2. If you’ve got a permanent red power light. Broadband ISP and TV provider Virgin Media (VMO2) has announced the success of a new trial in the Scottish city of Glasgow, which managed to recycle the use of aggregate materials while rolling out their gigabit. Options. Here you’ll find all the help you need for Virgin Media related problems and issues. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. The best way to cancel Virgin Media is over the phone. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. In North America you can choose to purchase your own modem. Thank you in ad. Recycle or return your kit. To run the scan, simply connect to your. In the end, I took a punt and went with Amazon's Eero system. 16-10-2022 17:16 - edited 16-10-2022 17:20. Thank you japitts. There was no label in the box but searches revealed that I could recycle via. Depress the pinhole switch for a timed 60 seconds then release. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Alternatively, you can restart your router via the Virgin. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Excludes broadband faults and broadband network outages. This latest future-proof WiFi. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). But the part that says you should recycle some old items is wrong. This latest future-proof WiFi. Click yes or agree . You can post your old kit back to Virgin and it will reuse and recycle it. Virgin Media scores a seemingly low 2. To return your equipment, simply click the link and follow the instructions. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. 29 Europe/London By Julian Clover. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. Step 4: Wait for all panel lights on your cable modem to become green on. 21 EDT. Virgin Media; My Virgin Media; Shop;. But don't just leave it in a cupboard to gather dust. Networking and WiFi. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. . 19-02-2021 14:55. Step 2: Label your package. One option is to recycle it through a certified e-waste recycling center. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. garden wifi. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. Trouble is that will affect the other. The honest truth is: no, Virgin WiFi does not have weak security. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Due to this, I think an engineer's visit will be required to be on the safe side for you. Click yes or agree . So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. Step 2: Wait at least 15 seconds. At the time was told IF we needed to return the old router details would be in with the new router.